Help and support
Quick answers first. If you still need help, write to [email protected].
What is the difference between Coins and Gems?
Coins are earned only: from matches, daily streaks, missions, rewarded videos, invites and events. They can never be bought. Spend them on common cosmetics such as board themes, dice and frames.
Gems are bought in Gem packs through Google Play or the App Store (adults only), and a few come from the Season Pass free track and Gold membership. Spend them on premium cosmetics, the Season Pass Premium track and conveniences. Gems are never staked, lost or won, and they can never be turned into Coins.
Details: Virtual items and purchases policy.
Can I win or lose real money?
No. Adda Central is a free-to-play social game. There is no real money, no cash prizes and no betting. Entering a match or tournament never costs anything. Coins, Gems and items have no money value and cannot be cashed out, redeemed for vouchers or recharges, sold or traded.
How do I restore my purchases on a new phone?
Open Adda Central on the new phone and sign in with the same Google, Apple or phone account you linked before. Your Gems, items and progress come back with your account.
Remove Ads and Gold membership are also tied to your Google Play or App Store account, so they can be restored through the store as long as you use the same store account. Playing as a guest? Link an account in the app first so nothing is lost when you change phones.
A purchase that did not arrive? Email [email protected] with your player ID (Profile → Settings) and the store order ID.
How do I contact the Grievance Officer?
In the app, go to Profile → Help → Raise a grievance. Or email [email protected] with your player ID, the match or order ID if relevant, and what you would like us to do. We acknowledge within 24 hours in the app (48 hours by email) and aim to resolve every grievance within 15 days.
The Officer's name and full details: Grievance Redressal Policy.
How do I join a friend's room?
Tap the room link your friend sent. If you have the app, the room opens straight away. If not, the link takes you to the store; after installing, you land in the same room (on iPhone, tap Paste on the "Joining a friend?" card).
Can I play in a web browser?
No. Every game, including Tambola, is played in the Adda Central app only.
How do I delete my account?
In the app: Profile → Privacy Centre → Delete my account. Without the app: use the account deletion page.